Get in touch
We welcome questions, feedback, error reports, and partnership enquiries. Below are the best ways to reach the editorial team.
General enquiries & reader feedback
For general questions about Pocket Option, our promo codes, or our content:
Email: contact@pocketoption-promocode.com
We aim to reply to general enquiries within 2 business days, often faster. Please include the URL of the page your question relates to — it helps us answer quickly and accurately.
Report a broken or expired promo code
If you tried promo code DFE359 and got an error message saying it's invalid or expired, please let us know immediately so we can re-test and update the site if needed.
Email: codes@pocketoption-promocode.com
Include in your message: the exact error message you saw, the date and time you tried the code, your country (some codes have regional restrictions), and whether you were a new or existing Pocket Option user. We treat code reports as priority and respond within 24 hours.
Content corrections
Spot a factual error, outdated information, or broken link? We want to fix it.
Email: editorial@pocketoption-promocode.com
Please include the URL of the page, a clear description of the issue, and (if possible) a source or reference for the correct information. We review and act on correction requests within 5 business days.
Press & partnerships
For media enquiries, partnership proposals, or guest content opportunities, contact:
Email: partnerships@pocketoption-promocode.com
Note: we don't accept paid placements that compromise editorial independence. We do consider sponsorships, content partnerships with clear disclosure, and other arrangements consistent with our editorial principles.
Legal & privacy enquiries
For DMCA notices, GDPR data requests, privacy questions, or other legal matters:
Email: legal@pocketoption-promocode.com
For GDPR data subject requests (access, deletion, portability, objection), please include verification of your identity and a clear statement of your request. We respond within the 30-day window required by GDPR.
What we cannot help with
We are an independent information site, not affiliated with Pocket Option's customer support. We cannot:
- Process your deposits, withdrawals, or refunds
- Verify your Pocket Option account or upload your KYC documents
- Apply bonus codes to your account on your behalf
- Investigate disputes between you and Pocket Option
- Provide trading advice or signals
- Manage your trades or account in any way
For all of those, you need to contact Pocket Option's customer support directly through their official website (live chat, support email, or in-app help). They are the only people who can act on your account.
Response times summary
| Enquiry type | Response time |
|---|---|
| Broken/expired code report | Within 24 hours |
| General enquiries | Within 2 business days |
| Content corrections | Within 5 business days |
| Press & partnerships | Within 5 business days |
| Legal/GDPR requests | Within 30 days (GDPR window) |
Response times exclude weekends and public holidays. We do our best to reply faster than these targets where possible.